Monday, February 06, 2012
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About us
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Introduction
Internal world of an organisation
External world compulsions for moving to PBO
What is in it for the CEO?
What is there in it for me (employee) ?
Assumptions for transitioning to PBO
PBO - A ten year journey
Shifting performers from non-performers
7 Star employee- A multi functional development journey
Building a customer centric world class organization
Delivering value to customers through supply chain management
Business unit structure document
Building an organization with engaged and productive people
Indian way of life - A perfect example of process based organisation
Function v/s process - do they ever meet?
Types of structure
Individual Competence
Nineteen organizational features
Four types of building blocks for PBO
PBO in 3D
Where do you benefit most from PBO?
Customer - value, elements and process
Best practices in process based business design
Improving performance of a high level process - a mini consulting engagement
Process categorization and process prioritization
Critical success factors
BPR-PBO-BPM-BPA-SCM-ERP-CRM
Creating blue ocean demand for products & services
Customer to resource connection through grids
PBO Impact
PBO Multiyear journey
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