PBOPlus Blog

How does process link with other components of the business (Strategy, HR, IT etc)?

Fri, 09 Sep 2011 17:23:00 GMT

How does process link with other components of the business (Strategy, HR, IT etc)?

What does leadership mean as per PBOPlus in a Process World?

Wed, 13 Oct 2010 06:36:00 GMT

In a Process World, the word “Leadership” is deployed to emphasize Leadership in Thought and Action. This is different from other Leadership types such as people Leadership, business Leadership, functional Leadership, technology Leadership etc.

Leadership in thought: The process would have some or all of the following elements interacting iteratively.
1.Internal trigger
2.Seeding of an idea
3.Germination
4.Evaluation
5.Selection
6.Developing

Leadership in Action: The process would have some or all of the following elements interacting iteratively.
1.Communicate
2.Influence
3.Delegate
4.Review
5.Follow till completion

More ...

What is PBOPlus understanding of the processes in the brain?

Wed, 13 Oct 2010 06:35:00 GMT

1. The below post is based on our current understanding and past consulting experience. This would essentially evolve over time as we go ahead.

2. Brain is a random system for most employees. They keep moving from one thought to another (sometimes every 3 seconds). To that extent, we agree with the findings that a human brain travels through around 11000 thoughts in a day largely originating from their subconscious in response to internal/external trigger. PBOPlus wishes to create a process world in which people can be fitted into processes and simultaneously each individual in his own brain must become more process oriented. The key aspects in order to attain the same are CONCENTRATION and FOCUS .

3. CONCENTRATION: It is the ability of an individual to focus on a single thought. Normally this is limited to a few seconds and we encourage people to increase the duration of the same.

4. FOCUS: It is the ability of an individual to concentrate on a single topic which is made of chains of multiple related thoughts. It is easier for an individual to focus in a group instead of being all alone. This is the reason why most meetings are not extended for more than 60 minutes (with each topic lasting 15-20 minutes) as the participants tends to loose focus.

More ...

“End Backwards Horizontal” is a phrase which is used very frequently at PBOPlus. What does it mean?

Wed, 13 Oct 2010 06:35:00 GMT

1. PBOPlus helps companies in designing business processes and avoids working on functional processes.

2. The processes are designed for building synergies among all the business elements (Eg: strategy, planning, objective, target, review, processes, ICT, people) within the company to improve overall customer value quotient (Customer value delivered / Customer value promised).

3. All our design work begins with customer in-sighting (external or internal) and elements that deliver that value. For each value element a scale is created on which the company and the competitors are compared/evaluated. Based on the company’s strategy, a 3 year path for each value element is finalized and thereafter we design processes which will deliver that value-mix. This explains the use of the word “End Backwards”.

4. It is called “Horizontal” because the design process works by integrating a series of processes connected seamlessly through the shortest route (with minimum touch points and minimum turnaround time) thereby minimizing vertical movement of information/decision flow in the organizational hierarchy.

5. The above concept is applicable for the operational world which accounts for more than 99% of a company’s work.

More ...

What is the difference between strategic work and operational work?

Wed, 13 Oct 2010 06:33:00 GMT

1. Strategic work is that work in a business which results in embedding those properties in the product, service or solution that influences a customer to choose a certain brand/company over others. All other work is operational.

2. If we apply the above definition incisively, more than 99% of a company’s work is operational and less than 1% is strategic.

3. If the consumer’s reason for choosing a certain company’s product/service changes (which is bound to happen in a competitive society as competitors copy & catch up and introduce novel value propositions), the work that was strategic yesterday would become operational today. The new/additional work to be done by the organization to bring about the shift in customer’s perception/decision in choosing the company/business over others would now become strategic and everything else would become operational.

4. Most operational work are simpler than learning and therefore can be learnt in 90 days or less. In certain cases it may require upto 1 year and in rare cases upto 3 years.

More ...

Cost of Process Consultants

Tue, 12 Oct 2010 14:54:00 GMT

Query of client: There are process experts who charge $ 50 a day and there are few who charge $ 1000 a day?

Our reply: When we say we will work on processes it is not volume game but addressing what is important (impact on bottomline) and what is urgent (priority of the client).

The rates differ as per value add:

ISO Process - Value X

Processes for Efficiency - Value 3X

Processes for Effectiveness - Value 3X

Processes for Efficiency and Effectiveness - 6X

Processes for EDGE - Value 12X to 25X

Your comments.

More ...

Should a CEO concentrate on Function or Process?

Sun, 20 Jun 2010 13:12:00 GMT

We have Two Choices:
First Choice: Either split the company into “Functions” and within their “Sub-Functions”, search for opportunities and revamp looking at 16 components within each of them.
Often solutions may be cross function. Which is right?

What is the biggest resistance to moving from FBO to PBO ?

Wed, 19 May 2010 13:11:00 GMT

Loss of identity for functional manager

What do you mean by People Power?

Sun, 09 May 2010 13:09:00 GMT

All the power that resides inside each individual – latent or harnessed is called people power. It is of four types viz

What is so unique about PBOPlus?

Tue, 04 May 2010 13:07:00 GMT

Q: What is so great about PBOPlus? What are we pitching?