PBO Journey
Objective of a Process Based Organisation
1. Driving the Organization for the CUSTOMER
2. Superior CUSTOMER Service by executing and institutionalizing reliable and stable
processes
3. Right Sizing the Organization
4. Creating an Organization which Grows and Retains the best talents and create
future leaders to take on the growth
Advantages
- Reduction in Process Variation
- Reduction in Process Time
- Increase in Customer Satisfaction Index
- Cost Reduction
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0. Planet Wise Familiarity |
1. Awakening / Envisioning |
2. Rich Picture |
3. Internal Ownership for Change |
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4. Customer Score - As - Is and To Be |
5. Value Convergence Points and their 3 year Journey |
6. Team Formation - Inverted Structure Excluding Workmen |
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7. Supply Chain Management Model
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8. Low Cost Automation |
9. Information Technology |
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10. Physical and Communication Infrastructure |
11. Team Size determination - Use of 7 IE tools |
12. Empowerment Plan |
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13. Balanced Workmen Team Selection |
14. 9 Zero's Journey for each team |
15. 7 Star Journey for each individual |
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16. Performance Management - D, M, Q and A |
17. Recognition & Compensation |
18. HR Programs for training |
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19. Committees High Level Driving |
20. Project Management |
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