PBO Journey

 


PBO Journey

Objective of a Process Based Organisation

1. Driving the Organization for the CUSTOMER

2. Superior CUSTOMER Service by executing and institutionalizing reliable and stable processes

3. Right Sizing the Organization

4. Creating an Organization which Grows and Retains the best talents and create future leaders to take on the growth

Advantages

  • Reduction in Process Variation
  • Reduction in Process Time
  • Increase in Customer Satisfaction Index
  • Cost Reduction

0. Planet Wise Familiarity 1. Awakening / Envisioning 2. Rich Picture 3. Internal Ownership for Change
4. Customer Score - As - Is and To Be 5. Value Convergence Points and their 3 year Journey 6. Team Formation - Inverted Structure Excluding Workmen
7. Supply Chain Management Model 8. Low Cost Automation 9. Information Technology
10. Physical and Communication Infrastructure 11. Team Size determination - Use of 7 IE tools 12. Empowerment Plan
13. Balanced Workmen Team Selection 14. 9 Zero's Journey for each team 15. 7 Star Journey for each individual
16. Performance Management - D, M, Q and A 17. Recognition & Compensation 18. HR Programs for training
19. Committees High Level Driving 20. Project Management