Business Process Automation is More Than Staff Reduction


The world of automation is filled with challenges more than promises. Cars that auto-drive, algorithms that auto responds to customer queries and machines that do intensive laborious jobs are all manifestation of powerful new forms of automation. Although these technologies have improved our lives and productivity, their implementation will substitute some human activities. Such development has raised many eyebrows and has brought the most significant shift in human employment.


How is automation changing the roles for workers?

As many businesses around the globe have successfully integrated automation and new technologies, the results have been promising and profitable. The bottom line is improving with good numbers, along with greater employee productivity. And, for employees, their styles and methods of working is changing to be less laborious and more creative. They are adding more value to the business.


Business process automation is always considered a means to minimize the number of staff that the organization requires to manage daily operations. Certainly, in some cases, this can be true. But Business process automation is more focused on identifying the useful and intelligent workforce that can support the business process transformation. The focus should be more on identifying such individuals than replacing them.


How is Process Automation more than Staff Reduction?

Business process automation allows organizations to reform and improve their operations. And, this does not entirely mean reducing staff or cutting down on job opportunities. In fact, when you choose to go for Business Process Improvement, it demands more manpower with upgraded skills. Of course, you need to identify which employees have that intellect and vision to support this transformation.


“Automation helps you in filtering out who is helpful and what can be automated.”


However, process automation is more than just reducing your staff. It is more about knowing your business goals and your processes inside-out. Just adding Business Process Management Software is not going to deliver results overnight. There is a considerable amount of planning involved to execute business process automation correctly. Let’s have a look at the important factors that should be considered to assure successful process automation implementation.


Identifying Business Needs and Outcomes

Before integrating any process automation system or any ERP solution, it is crucial to identify and understand your business needs. A manual and error-prone process can take away your business productivity and can cause problems for your customers. Therefore, you need to identify and evaluate the most critical processes of your business that are directly impacting your bottom line. Along with this, you also need to establish clear expectations of outcomes against the process which is going to get automated- whether you want cost reduction, revenue improvement, or more.


Understanding Good and Bad Processes

You must identify, evaluate, and document processes. The processes that you choose for automation should have a life. They should be actively in use, dynamically refined, and continuously updated over the life of the process. Moreover, once you start automating your processes one-by-one, you would want to automate everything. But, you need to leave out the bad processes. Whenever you discover issues like an obsolete system and illogical repetition, you need to investigate such processes further and address the problem before integrating the process automation system. This saves cost and increases your chances of success with implementation.


“Not identifying inefficiencies before automation implementation will only intensify it further.”


Utilizing Right Resources

Other than reducing your staff, business process automation is more about knowing your workforce better. You must identify the employees whose skill set, talent, and intellect can support the transformation. Before implementing Business Process Management Solution, ensure if you have that kind of workforce to manage the change. You need employees who are result-oriented, have problem-solving capabilities, and can innovate. Utilize the resources that focus on improving your business efficiency and the bottom line. And, don’t forget to align performance metrics and recognition system to reward the employees when results improve; after all, they have been an integral part of executing process digitization.


Selecting the Right Automation Partner

To make your process automation a successful venture, you need to partner with an experienced Business Process Management Consulting firm. The experts help you in identifying the factors majorly affecting your business efficiency by doing the root cause analysis. They run ‘cause’ verses ‘contribution’ test to help you know about the productive activities as well as non-productive processes of your business. The experts identify areas in which improvements can result in profitable outcomes. They offer you industry-leading Business Process Management Solutions that can help you in cost reduction, revenue improvement, and improving your brand image.


Here are the top five traits of the right Business Process Management Consulting firm you must know before hiring.

1. They always stay target-oriented and follow scientific methods for bringing Business Process Improvement
2. They have the right mix of experience, knowledge, and youth
3. They maintain transparency throughout the implementation
4. They devise the industry-leading solution that value your business
5. They follow a full-proof data-driven approach for decision-making


Business process automation is more about identifying opportunities that can add value to your business. It is about eliminating the non-value adding parameters, activities, or processes from your business and making it more reliable, fast, and accurate. Process automation is about improving current processes, reforming them, and bringing a sense of standardization. It is more than just staff reduction.